Service Plans  

Service Plans

We take the guesswork and needless expense out of the services budget by making sure that your instrumentation is always functioning efficiently, is up to date with software updates and replacement parts are available when they are needed. Our service plans are designed to benefit our customers with priority support and scheduled preventative maintenance.

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Available service plans

Comprehensive Support Plan  

Comprehensive Support Plan

Our Comprehensive Support Plan is designed for customers that want to take the risk out of their business, delivering an essential blend of hardware and software support that will help you optimise productivity. Your organisation will benefit from the technical expertise across our service division in addition to a tailored, straightforward fixed price agreement for the maintenance and calibration of your equipment.

 

Proactive Support Plan
- Scheduled Preventative Maintenance

This plan is ideal for customers that utilise internal maintenance resources and are seeking to incorporate predictive and proactive measures to avoid instrument downtime and eliminating issues before they arise. Your needs will be met with service and advice from factory trained industry experts, the convenience of priority telephone support as often as you need it and the latest software advancements for your instrument.

  Proactive Support Plan

Support Plan Comparison Chart

  Comprehensive
Support Plan
Proactive
Support Plan
Resources    
Priority Technical Phone support X X
Remote diagnostics (subject to internet access at site) X -
Firmware/software Updates X X
Essential Maintenance Services    
On site Preventative Maintenance (PM) X X
PM Parts X X
Labour / Travel X X
Onsite Corrective Services    
Priority Onsite Support X -
Onsite Visits – Labour & Travel Unlimited* -
Parts required corrective services (see exclusion) X -
     
Service & Calibration Capabilities   Essential Support Plans
     
 

Resources

 

Support

 
     
         

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